History:
Gain Focus Technologies was founded in 2004 by Don Gilsdorf. Don has
11 years experience as a Macola consultant after leaving a successful career as a Controller in several manufacturing concerns.
Don was educated at
Indiana University with a Business Major with emphasis in Accounting. Don holds several Macola certifications
from Accounting through Manufacturing for both Macola Progression and Macola ES. Don in located near Mobile, AL on the
gulf coast.
In
addition to his Macola expertise, Don is one of the foremost crystal reports experts on the web, having been recognized as
such by www.tek-tips.com and www.crystaluser.com.
Also at Gain Focus, our "help desk" and Macola Consultant and Trainer is Steve Shiprak.
Steve hold several Macola certifications and has 15 years experience with Macola. Both Don and Steve are ready willing and able to travel.
Andy Baldwin and John Darnell are our developers Both are fluent in VB, VBA, SQL Scripts, Flexibility
and Crystal Report, as well as being quite handy with SQL Server and Windows Server administration and logistics.
Andy is SQL certified with Exact, and in fact is occasionally consulted by Exact themselves when they need Flexibility
help. Both Andy and John have many years of Macola experience.
With this team at Gain Focus, we support
Macola customers all over the USA. See our contacts page for full contact information.
Our Philosophy:
We are here for You: At Gain Focus Technologies, we believe we are here
to serve the customer. Even though we specialize in the products offered by Exact Software, we do not believe we are
here for the benefit of any particular software vendor. We can and have promoted technology solutions other
than those of Exact software if it is in the best interests of the customer.
Support Contracts: We do not
believe in support contracts. Support contracts are too often ambiguous on what is and is not covered. Many times
the customer feels taken advantage of when even the quickest of support calls shows up in the in basket the following
week as an invoice. This is where we are different. If you use our time and expertise, and we will bill you.
If we did our jobs right, we will get paid.
Isn't that simple, easy and fair?
Retainers:
We do not typically ask for retainers (some programming projects are an exception). Again we perform the work, support
or consulting desired, and we invoice you for our time. Also, you will not get dinged for every 2 minute support call
or email.
No Solution=No Charge: We don't believe in charging for a "non solution".
If you check our references you will find a couple of occasions where we failed to deliver as promised, and had the personal
and business integrity to not charge the customer. Thankfully for both Gain Focus and the customer, these are few and
far between. We manage this by offering "not to exceed" quotes on VB or Flexibility programming, Crystal
Reports, SQL Scripting, Event Manager or Exact Business Analytics projects. We feel this type of approach is a win-win.
Proactive approach: We take a proactive approach to software support. If we become aware of an issue
with one of Exact's products, you are likely to get an email or a call from us to see if and how it applies to you and
your business. We also like to talk at least quarterly to see what your business is doing, where the next technology
challenges may be, etc.
